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Helliot Bikes is pleased to offer a wide range of high quality bicycles and accessories through our website. This billing policy and terms and conditions are intended to provide transparency and clarity in relation to the financial and commercial aspects of our transactions. By making a purchase on https://www.helliot-bikes.com, you accept and agree to be bound by the following terms and conditions:
1. Invoicing and Payment:
By making a purchase from Helliot Bikes, the customer agrees to pay the total price indicated at the time of purchase, which includes the cost of the selected products, applicable taxes and shipping charges, if applicable. Payments will be processed through our secure and reliable payment service providers. We reserve the right to refuse any order in case of suspected fraud or non-compliance with payment policies.
2. Shipping and Delivery:
Once payment has been confirmed, we will proceed to process and ship your order in the shortest possible time. Estimated delivery times will be indicated during the checkout process and may vary depending on the geographical location of the customer. Helliot Bikes is not responsible for delivery delays caused by circumstances beyond our control, such as logistical problems or unforeseen events. In the event of any inconvenience with your delivery, we will do our best to resolve it quickly and satisfactorily.
3. Returns and Refunds:
At Helliot Bikes we strive to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, we accept returns within 30 days of receipt of the product. To be eligible for a refund, the product must be in its original condition, unused and in its original packaging. Return shipping costs will be borne by the customer, unless the return is due to an error on our part. Once we receive and verify the return, we will process the refund within a reasonable time.
By making a purchase from Helliot Bikes, you agree and acknowledge that you have read, understood and accepted our billing policy and terms and conditions. We recommend that you carefully review these terms before making any purchase. We reserve the right to change this policy at any time, and any changes will be effective immediately upon posting on our website. For additional information or clarification on our billing policy and terms and conditions, please do not hesitate to contact our customer service team.